at788 believes that gambling should always be an enjoyable form of entertainment — never a source of financial hardship or emotional distress. We have built a comprehensive set of player protection tools directly into the platform so that every member can set meaningful boundaries, stay aware of their habits, and seek help if they ever feel that their play is getting out of hand.
This page explains our responsible gaming framework in full, covers the tools available to you, helps you recognise warning signs of problem gambling, and tells you exactly how to access support — from our own 24/7 team to independent crisis services.
21+ Only
Deposit Limits
Session Timers
Self-Exclusion
Reality Checks
24/7 Support
Every at788 account comes with a full suite of responsible gaming controls. These tools are free, immediately effective, and can be activated at any time through your account settings or by contacting our support team.
Set a daily, weekly, or monthly cap on the total amount you deposit or lose. Once your chosen limit is reached, at788 will automatically prevent further deposits or play until the limit period resets. Limit increases require a mandatory 24-hour cooling period before taking effect; reductions apply instantly.
Define the maximum length of any single gaming session. When your session timer expires, you will be automatically logged out, giving you a natural break point. You can set session limits as short as 15 minutes or as long as you choose. At the halfway point of each session, a discreet on-screen reminder will appear.
If you need a complete break from gambling, at788's self-exclusion feature closes your account for a fixed period — from 30 days up to 5 years. During a self-exclusion period, you will not be able to log in, deposit, or receive promotional communications. To activate self-exclusion, contact support or use the dedicated option in your account settings.
Reality checks are on-screen notifications that appear at regular intervals you choose — every 30, 60, or 90 minutes — summarising how long you have been playing and your net win or loss for that session. Each check requires you to actively confirm you wish to continue, giving you a clear moment of reflection before play resumes.
A cool-off period is a shorter, temporary time-out option lasting 24 hours, 48 hours, 1 week, or 1 month. Unlike full self-exclusion, your account is suspended for the duration but resumes automatically at the end of the period. Cool-offs are useful if you feel the urge to take a break without committing to a longer exclusion.
at788 enforces a mandatory age verification process for every new Member. All accounts must pass KYC (Know Your Customer) identity checks before any deposit or withdrawal is processed. If our verification team suspects that a Member may be under 21, the account will be suspended immediately pending further documentation. We do not knowingly permit minors to use the platform.
All responsible gaming controls are accessible directly from your at788 account dashboard. Below is a quick-reference guide for each key tool.
Deposit and loss limits let you define the maximum amount of money you are willing to commit to the platform within a set time frame. These limits work independently — you can set one or both.
A cool-off suspension is the quickest way to pause your account when you feel you need a short break. The account reopens automatically when the chosen period ends.
Self-exclusion is our most comprehensive player protection measure. Once activated, your account is fully suspended for the selected period and cannot be reopened at your request before that period expires.
Self-exclusion periods cannot be shortened once set. If you reach the end of your exclusion period and wish to reopen your account, a mandatory 48-hour reflection period applies before access is restored.
Reality check notifications are a lightweight but effective way to keep perspective during a session. They give you an honest summary of your activity so far and invite you to decide consciously whether to continue.
Problem gambling can develop gradually and is not always easy to recognise from the inside. The following warning signs — whether in yourself or someone close to you — may indicate that gambling is becoming harmful rather than enjoyable.
Chasing losses. Continuing to play after significant losses with the intention of winning back what you lost — often increasing bet sizes to do so.
Gambling beyond your means. Wagering money you cannot afford to lose, including funds set aside for rent, bills, groceries, or other essential expenses.
Difficulty stopping. Feeling unable to walk away from a session even when you intend to, or repeatedly failing to keep self-imposed limits.
Preoccupation with gambling. Spending significant time thinking about past bets, planning future sessions, or calculating how to raise more gambling funds.
Hiding gambling activity. Being secretive about how much time or money you spend gambling, or lying to family members about your activity.
Borrowing money to gamble. Taking loans, borrowing from friends or family, or using credit cards specifically to fund gambling activity.
Mood dependent on results. Feeling a strong emotional high when winning and significant distress, irritability, or anxiety when losing — beyond normal recreational frustration.
Neglecting responsibilities. Allowing gambling to interfere with work, study, family obligations, or personal health and well-being.
Escalating stakes. Needing to bet increasing amounts of money to feel the same level of excitement that smaller bets once provided.
Recognising one or more of these signs does not mean you are beyond help. Many people regain control of their gambling with early intervention. The right time to reach out is as soon as you notice a pattern — not after a crisis. Our team and the support organisations listed below are ready to help.
Use this brief checklist to reflect on your gambling habits. It is not a clinical diagnostic tool — it is simply a prompt to pause and think honestly about your relationship with gambling. If several of these statements resonate, we strongly encourage you to use our protection tools or speak to a support professional.
Read each statement and consider honestly whether it applies to you. The more statements that feel true, the more important it is to take action today.
If two or more of the above apply to you, we encourage you to activate a deposit limit, cool-off, or self-exclusion through your account settings right now, and to consider reaching out to a professional support service. You are not alone, and help is available.
Whether you want to activate a protection tool, have concerns about your own gambling, or are worried about a friend or family member, there are multiple ways to reach qualified support — from the at788 team directly to independent professional services.
Our customer support team is available around the clock and can assist you with activating any responsible gaming tool, discussing concerns confidentially, or escalating your case to our dedicated player welfare officers.
Average first response via live chat: under 2 minutes. Email responses within 2–6 hours during 08:00–22:00 WIB.
[email protected]Live chat is accessible directly from the at788 platform at any time — no need to log in to start a conversation.
If you feel that gambling is seriously affecting your mental health, financial stability, or personal relationships, please consider reaching out to an independent counselling or crisis support service in Indonesia.
Into The Light Indonesia provides mental health and crisis support for individuals experiencing emotional distress, including those affected by compulsive gambling. Their trained counsellors offer confidential guidance in Bahasa Indonesia and English.
Into The Light Indonesia — www.intothelightid.org
Gamblers Anonymous (GA) is an international peer support network for people who recognise a gambling problem and want to stop. GA operates a 12-step program and facilitates regular meetings — both in person in cities including Jakarta, Surabaya, and Bali, and online via video conference.
There are no membership fees, no formal sign-up, and attendance is completely voluntary and anonymous. Sharing your experience with others who genuinely understand can be one of the most effective forms of support.
Gamblers Anonymous — www.gamblersanonymous.org
Confidentiality guaranteed. All responsible gaming requests made to at788 — whether by live chat, email, or in-app ticket — are handled by trained welfare staff and kept strictly confidential. Your account status and welfare interactions are never shared with other players or disclosed publicly.
at788 operates under an internationally issued gaming licence and is required to maintain robust responsible gaming practices as a condition of that licence. We take this obligation seriously — not merely as a regulatory requirement, but as a core commitment to the well-being of every player on our platform.
Gambling at at788 is strictly limited to adults who are 21 years of age or older. We enforce this through mandatory KYC identity verification before any deposit or withdrawal is permitted. Documents required include a valid national identity card (KTP), passport, or other government-issued photo ID confirming your date of birth. Any account where the holder is found to be under 21 will be permanently closed and all funds returned.
at788 does not allow gambling to be used as a substitute for income, as a means to resolve financial difficulties, or as a coping mechanism for stress, anxiety, or depression. Our platform is designed exclusively as a form of recreational entertainment. If you are experiencing financial hardship — whether in Jakarta, Surabaya, Bandung, Medan, or elsewhere in Indonesia — we strongly encourage you to seek financial counselling before using any gambling platform.
We do not direct marketing communications toward individuals who have placed themselves on self-exclusion lists or who have otherwise indicated that they wish to stop gambling. If you receive a promotional communication after activating a self-exclusion or cool-off, please report it to us at [email protected] immediately so we can investigate and correct the issue.
at788 reviews its responsible gaming programme on a regular basis and updates its tools, policies, and staff training in line with industry best practices. We welcome feedback from Members on how we can improve our player protection measures.
If you have questions about our responsible gaming tools, want to review the full terms of play, or simply want to learn more about at788, the links below are a good starting point.